At Vurvey Labs, we’re redefining how people and brands collaborate through AI-powered insights and storytelling. As Head of Accounts, you’ll lead the charge in shaping our most strategic client partnerships and driving measurable impact across our global portfolio. This role sits at the intersection of strategy, leadership, and innovation — guiding a world-class team to deliver transformative results for our customers. You’ll be both a visionary and a builder, setting the standard for excellence in client success, retention, and growth as we scale the next generation of AI powered by people.
Strategic Leadership & Vision
- Define and own the overarching Accounts strategy, setting annual and quarterly goals for net revenue retention, expansion, and client satisfaction across the entire portfolio.
- Collaborate closely with the Global Partnerships Sales team to ensure a seamless, high-value handoff and onboarding process for all new business partners.
- Act as the ultimate escalation point and executive sponsor for Vurvey's most strategic and complex client relationships.
- Define and implement best-in-class process and strategy for the entire Accounts lifecycle, from activation to renewal and expansion.
Client Growth & Advocacy
- Oversee all sales expansion efforts within the existing client base, actively seeking and activating against key opportunities to retain and grow partnerships.
- Synthesize and champion customer needs by aggregating market feedback and recurring themes from strategic accounts, driving a roadmap of product and service improvements in partnership with Product and Operations teams.
- Ensure consistent and high-quality customer updates and market feedback are collected and relayed to the Company by the entire Accounts team.
If you’re passionate about leading teams, building lasting client relationships, and driving business growth in an environment fueled by creativity and AI, we’d love to hear from you. Apply today by sharing your resume and a brief note on why you’re excited to join Vurvey Labs — together, we’ll help the world imagine what’s possible when humans and AI create side by side.
Team Leadership & Development
- Recruit, train, mentor, and manage a high-performing team of Account Directors and Account Managers, fostering a culture of AI innovation, ownership, client-centricity, and continuous improvement.
- Conduct regular performance reviews and coaching sessions, ensuring the team meets or exceeds its collective KPIs and individual development goals.
- Lead weekly and monthly Accounts team meetings, focusing on pipeline review, strategic account planning, sharing best practices, and addressing organizational roadblocks.
- Orchestrate and oversee the implementation of client-managed AI projects across the team, ensuring consistency, quality, and successful outcomes.